Troubleshooting19 articles

LED doesn’t light up

If the LED light on your Petcube Play camera is off while the camera is plugged in, try unplugging it and plugging it back in. Make sure that you are using the enclosed...

LED light doesn’t turn pulsing green

When you plug in your Petcube before starting the registration process, it should glow solid yellow for a minute (although it may look light green). Wait up to 1...

The LED is pulsing yellow and doesn’t turn white after setup

This problem can occur if you have entered an incorrect password for your home Wi-Fi network during registration. To change it, open the ‘Settings’ menu in the Petcube...

I don’t see my home Wi-Fi network

This problem can occur if you are trying to connect your Petcube to either a 5GHz frequency range network or a hidden network. Unfortunately, Petcube doesn’t work...

MAC address filtering

If your router uses MAC filtering, you need to temporarily disable it to find the MAC address of your own Petcube. This can be viewed in the list of connected devices...

Laser is not precise

Since the initial position of the laser may be changed during transportation, the accuracy may be affected. To remedy this, we recommend using the laser calibration...

No Wi-Fi network shows up during setup

If you have an empty list of available Wi-Fi networks in the Petcube App when you need to select your home Wi-Fi net, contact us at support@petcube.com to determine...

Petcube is linked to another account

Your Petcube Play can only be registered to one user account at a time. You cannot register it to multiple accounts, but you can share access to it with other users...

I can’t connect to my Petcube Play

If you cannot connect to your Petcube Camera from your smartphone, try the following: - Make sure that the LED light on the front of your Petcube is steady white. -...

No sound comes out of my Petcube

Please open the ‘Settings’ menu on your phone, then go to ‘Privacy’ and then ‘Microphone,’ and make sure you have allowed the Petcube App to use your phone’s mic.