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LED light doesn't light up

If your Petcube is powered on but no LED light on your Petcube camera is showing, try unplugging it and plugging it back into the power source.

Make sure that you are using the original power adapter that came with your Petcube and that the power cord is undamaged.

If the issue persists, try using an alternative cable or power adapter but make sure to only use the ones that provide 5V/2A power.

Try a different outlet or try connecting your Petcube directly to a computer/laptop/power bank. If it doesn’t make any difference please reach out to our support team at

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