Petcube Bites Support

This problem can occur if you are trying to connect your Petcube to either a 5GHz frequency range network or a hidden network. Unfortunately, Petcube Bites 2 Lite,...

By default, only you can access your Petcube video stream, but you can share access to your Petcube with your family and friends. Family members will have almost...

Petcube Bites camera is compatible with a variety of dog and cat treats brands. We recommend crunchy treats with dimensions of 1 inch or less. Treats should be...

If you cannot connect to your Petcube from your mobile phone, make sure that the LED light on the front of your Petcube is steady white. If the LED light on the...

When you plug in your Petcube before starting the registration process, it should glow solid yellow for a minute (although it may look light green). Wait up to...

If your Petcube is powered on but no LED light on your Petcube camera is showing, try unplugging it and plugging it back into the power source. Make sure that you...

If you forgot your password: Open the Petcube app on your mobile device. Tap 'Log In' at the bottom of the screen (fig 4.21.1). Tap 'Forgot password' (fig 4.21.2). Enter...

If you get this error message, firstly, make sure you have Internet access on your wi-fi by trying to open a few websites on a few devices. If you have Internet...

At Petcube we deeply care about our customers' security. Our engineers continuously improve devices and services protecting your data and your peace of mind.The...

Absolutely. As long as your mobile device and the Petcube camera are both connected to the Internet, you can play with your pet through Petcube from anywhere in...