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Petcube Bites Support

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I don't see my home Wi-Fi network

This problem can occur if you are trying to connect your Petcube to either a 5GHz frequency range network or a hidden network. Unfortunately, Petcube Bites 2 Lite,...

Sound alert at the start of a call

To attract your pet's attention and be aware of when someone connects to your Petcube in accordance with your sharing settings, at the start of every call your Petcube...

LED light is stuck on solid yellow color and doesn't turn blinking green

When you plug in your Petcube before starting the registration process, it should glow solid yellow for a minute (although it may look light green) and should start...

Volume control

To change the volume level on your Petcube: Open the Petcube app. Go to the camera profile (fig 4.12.1). Tap the 'Settings' wheel in the upper right corner...

What ports do I need to open for Petcube on my firewall

If you get this error message, firstly, make sure you have Internet access on your wi-fi by trying to open a few websites on a few devices. If you have Internet...

Using Zoom feature

Petcube app now comes with the 3x (Petcube Camera, Petcube Play and Petcube Bites) or 4x (Petcube Play 2 and Petcube Bites 2) digital zoom feature. Just connect...

What is Petcube Bites

Petcube Bites is an interactive Wi-Fi treat camera for pet owners. It allows them to watch, talk to, treat and train their pets from anywhere from a smartphone anytime,...

What level of security does Petcube provide

At Petcube we deeply care about our customers' security. Our engineers continuously improve devices and services protecting your data and your peace of mind.The...

Connecting to Petcube at the app launch / skip social feed

Some camera owners find it more convenient if they can connect to their camera immediately upon the app start or at least skip the social feed, enter camera profile...

Petcube Bites Safety and Handling

To avoid injuries or causing harm, read all safety information and operating instructions prior to using Petcube. Don’t drop, hit, shake, or tumble your Petcube...

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