SAVE UP TO 15% ON PETCUBE DEVICES
FREE SHIPPING ON ORDERS OVER $50
  • Devices
    • Petcube GPS Tracker

      $39.99   $52.99

    • New

      Petcube Fountain

      $69.99   $79.99

    • Petcube Cam

      $31.99   $34.99

    • Petcube Cam 360

      $46.99   $52.99

    • Petcube Play 2

      $79.99   $99.00

    • Petcube Bites 2 Lite

      $99.99   $149.99

    • Shop All
  • Services
    • Emergency Fund

      Unlimited telehealth and $3,000 for emergencies

    • Petcube Care

      Up to 90-day video history + pet and human alerts

    • Care Bundle

      FREE camera + Petcube Care starting from $5.99/mo

    • Get Petcube App

      Scan the QR code to start. iOS and Android compatible.

  • Get Petcube App
  • Support
  • Petfeed
  • Store
  • Sign In

Petcube Bites Support

All the topics and how-to videos you need for Petcube Bites

Support articles
How-to videos
Popular questions
About Petcube
Getting started
Troubleshooting
Payment & Shipping
Download user guide
#

Setup guide for iOS

#

Setup guide for Android

I don't see my home Wi-Fi network

This problem can occur if you are trying to connect your Petcube to either a 5GHz frequency range network or a hidden network. Unfortunately, Petcube Bites 2 Lite,...

Sharing access to your Petcube camera

By default, only you can access your Petcube video stream, but you can share access to your Petcube with your family and friends. Family members will have almost...

I can't connect to my Petcube / Petcube is offline in the app

If you cannot connect to your Petcube from your mobile phone, make sure that the LED light on the front of your Petcube is steady white. If the LED light on the...

LED light doesn't light up

If your Petcube is powered on but no LED light on your Petcube camera is showing, try unplugging it and plugging it back into the power source. Make sure that you...

Treat recommendations

Petcube Bites camera is compatible with a variety of dog and cat treats brands. We recommend crunchy treats with dimensions of 1 inch or less. Treats should be...

My Petcube suddenly went offline and is blinking green

In case your Petcube suddenly stopped working and the LED light on it is blinking green, it means your Petcube could have lost its setup information. We kindly ask...

Is there a desktop or a web application

At the moment, Petcube application is available for Android and iOS devices only. We are always looking for ways to make our products easier to use. For now, mobile...

Petcube Bites specifications and system requirements

Petcube Bites features: 138° wide angle view 1080p HD video Treat dispenser 2-way audio Night vision 3x digital zoom Petcube Bites requires: Wi-Fi 802.11b/g/n,...

What is the weight and dimensions of the Petcube Bites package?

Petcube Bites camera package dimensions are following: height - 9.38in or 42.4cm width - 16.7in or 23.8cm depth - 3.39in or 8.6cm weight - 5.7lbs or 2.59kg

Incorrect Wi-Fi password

If Petcube app is showing the 'Incorrect Wi-Fi password' error message after the setup, here are a few possible reasons behind that: Case sensitivity: check the...

Download user guide
Email Petcube

Drop us a line, and we'll contact you as soon as possible.

Please choose your mobile platform

Devices

  • Petcube GPS TrackerGPS Tracker

  • Petcube FountainFountain

  • Petcube CamCam

  • Petcube Cam 360Cam 360

  • Petcube Play 2Play 2

  • Petcube Bites 2 LiteBites 2 Lite

Services

  • Petcube Care

  • Emergency Fund

Petfeed

  • Lifestyle & fun

  • Pet health

  • Pet behavior

  • Pet care 101

  • Pet nutrition

Resources

  • Support

  • Petcube app

  • Affiliates

Company

  • About us

  • Careers

  • Media kit

  • News

Stay tuned for updates and offers

Here's your Petcube discount

Join us on mobile and get
5% OFF your next order

Grab the deal
  • Warranty
  • Shipping & Returns
  • Terms of Use
  • Privacy Policy
  • Designed by O0

Designed by O0

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply. Copyright © 2025 Petcube, Inc. All Rights Reserved.

Petcube uses cookies to personalize content and ads on our website, to provide social media features and to analyze our traffic. By continuing to use our site, you agree to the use of our cookies. See our Cookie Policy for more details.

Continue
Cat On Safe
Privacy Policy and Terms of Use

I have read and agreed to the Privacy Policy and Terms of Use (they can be always found later on petcube.com)

Your Care Premium plan covers new cameras

We have noticed that your cart included Care plan for your newly ordered cameras. However, your account already has Care Premium plan which covers unlimited number of cameras. So we automatically removed Care and you were not charged for it. Thank you for your purchase, and let the new cameras serve you well!