Petcube Bites Support

At Petcube we are working hard to deliver the best experience to Petcube users and we are regularly releasing both software updates of the Petcube application and...

In case your Petcube suddenly stopped working and the LED light on it is blinking green, it means your Petcube could have lost its setup information. We kindly ask...

When you plug in your Petcube before starting the registration process, it should glow solid yellow for a minute (although it may look light green) and should start...

To help reduce issues with echos and hearing your own voice when you call your camera, Petcube’s Echo Reduction feature is enabled by default in your profile settings. When...

If Petcube app is showing the 'Incorrect Wi-Fi password' error message after the setup, here are a few possible reasons behind that: Case sensitivity: check the...

In case the Petcube app is showing an error message that says your Petcube Bites has no treats despite the container being filled with treats, simply ignore this...

Slowly flashing orange LED light normally means that the device was connected to your wi-fi router but the router doesn't allow the Petcube to connect to the...

You may see this message when there Petcube cannot receive the IP address automatically using DHCP. Normally, the router should assign the IP address to your Petcube...

If your Petcube is powered on but no LED light on your Petcube camera is showing, try unplugging it and plugging it back into the power source. Make sure that you...

When you plug in your Petcube before starting the registration process, it should glow solid yellow for a minute (although it may look light green). Wait up to...